Feedback and Testimonials

Here is just a small snippet of the lovely Feedback we have received over the last 12 months.

In The Shop:

"I cannot thank you all enough for all the bacon-saving you do when it comes to our family Christmases, birthdays and other celebrations. You have created so many happy smiles around the table and thrilled wonderments of surprise. Biggest biggest biggest thank you for all you do."

"Your success is so deserved not only because of all your hard work and dedication but because of the personal touch you give to your customers and how well you get to know them."

"Congratulations on managing to flourish when so many small businesses are struggling. We are very lucky to have you on our doorstep and look forward to some more of your exciting events."

"I'm extremely impressed with your customer service; it's fast, direct and efficient, you resolved my issue immediately. I will definitely be looking to purchase books in the future."

"Your bookshop is the best thing that's happened to Penarth for decades!"

"The bookshop is a cultural centre in our town."

"Many congratulations on providing this excellent business which enhances the Penarth community so richly."

"I have picked up the order and am delighted to have received it within 24 hours of my telephone call. Thank you for such excellent service."

"I love this shop. One of the big things I miss about having to move back to England. But it means there is a treasure to visit."

"You've made such an impact on the Welsh bookselling scene."

"You are a star, thank you. Wow! You deserve Independent Bookshop of the Year!"


In Schools:

"Thank you for such an amazing session. The pupils thoroughly enjoyed and took so much from the experience. This is evident alone in the writing that they produced that will hopefully be published in our next CWCHS publication." - Local teacher

"Thanks so much! I am glad I approached you as we have no bookshops in Newport so the vouchers were going to be completely wasted. Independent all the way! You guys have been a massive help!" - Teacher, in reference to the Schools Love Reading Scheme

"I just wanted to say thank you for organising yesterday's event with Frank Cottrell-Boyce and also for inviting home educated children. My two children really loved it and were so excited to meet Frank Cottrell-Boyce. They found his talk really inspiring and entertaining and as soon as we got home they started reading the books we bought." - Parent of home-educated children

"Thank you so much for supporting the author visit yesterday – it was great to see the students so keen for books!" - Local school librarian

"Thanks very much! That is such a success. [Author] has passed on her biggest thanks to you as she had a wonderful experience." - Publicist

At Events:

"An absolutely brilliant night! A dream come true meeting Matt [Haig] after being captivated by The Midnight Library and How to Stop Time! Thanks for putting on such an incredible event!" - Customer

"It was a hugely enjoyable event, very well organised and with a lovely receptive audience. Thanks to everyone who was involved in organising it." - Author

"It was so refreshing to be met at the entrance and to be escorted to our seats. These days, as my disability gets worse, to have an event where you have been thought of, and that it was then followed through on the night, is such a rarity and was greatly appreciated by my wife and I. Added to that, the evening talk was most enjoyable and we look forward to joining the Team again at future events." - Customer

"You all created a superb atmosphere [at the event] and it was wonderful to see and feel the support and following you have all created at Griffin Books." - Customer

"I've just spoken to [author] who described last night's event as 'tremendous and so well-organised'. Thank you so much – he has an absolutely fantastic time." - Publicist

"[Penarth Literary Festival was] Absolutely amazing as always. Another wonderful festival, lots of great memories and terrific guests, huge thank you Griffin Books! We thoroughly enjoyed it." - Customer

"Thanks to the whole Griffin team for the wonderful event yesterday. Great venue, lovely audience (and lifeboat crew) and superb booksellers" - Author

"Thank you to the whole Griffin team for a magnificent event. You were all just wonderful and Penarth was particularly beautiful!" - Publicist 

"Thanks to the whole team for a great event. So slick and professionally done." - Publicist

"To everyone at Griffin Books - I just want to say thank you for last night: it was perfect." - Author